Order Fulfillment
Every orders will be prepared and packed within 3 business days or shorter. The estimated delivery time may vary, typically between 8 to 14 business days within the Contiguous United States.
Please note: Orders placed after 1pm EST will processed the following business day.
After every fulfillment, we will send out shipping notification and tracking updates to make sure you receive updates along the way.
Returns
We do not accept returns. If you are dissatisfied with your order, simply email us within 14 business days of receipt. We will provide you with two options: item replacement or refund. This applies only to incorrect and/or faulty item(s) upon receipt as a result of our error. We do not exchange products due to a change of mind, and any exchange requests of item that was mistakenly chosen by customer will be not granted. Please check and consider your order carefully.
We require some helpful information including a photo of the item and order number. Once the claim is received, we will notify you of further arrangement. Item replacement for defective item will be arranged at no cost.
If you opt for refund option, money will be refunded in the full amount of item prices in the same form as the original payment type.
To file your claim, send us an email at support@minimerch.com. We require at least a photograph of the item and the receipt or proof of purchase to complete your claim. Once your claim is received and inspected, we will send you an email notification of the approval or rejection of your claim.
Refunds (if applicable)
We will notify you of the approval or rejection of your claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank or your payment processor. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@minimerch.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are incorrect, defective, or damaged. We do not exchange products due to a change of mind, and any exchange requests of item that was mistakenly chosen by customer will be not granted.
Cancellations
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected.
Contact Us
If you need assistance with your delivery, please go to our contact us page.
