Frequently Asked Questions
- What's difference between "Slim" and "Tough" case?
- What about the color options?
- My case has finally arrived but it doesn't fit my phone!
- I never received my confirmation e-mail after ordering/registering.
- I never received any shipment confirmation of my purchase.
Shipping and Delivery
What's difference between 'Slim' and 'Tough' case?
Slim case offers moderate protection: it snug on the phone and has a slim profile but leave some space open for the buttons and ports. This is great choice if you are not looking for something bulky.
Tough case is a more durable option. It has rubber side bumper protector that goes all the way around the phone. Slightly bulky than the slim case but suitable for anyone who are prone to dropping their phone.
All styles come with the back design as pictured.
What about the color options?
The color options refers to the base color of the case—not the image. The case color is visible on the back and the sides of the case, and act as a bezel. We recommend selecting a color that matches the color of your phone.
My case has finally arrived but it doesn't fit my phone!
Please check your order if it matches the exact model of your phone. We currently offers phone cases compatible with the most common, generic, or international version of smartphones. It may not fit to the specific carrier version phones—for example, our Xperia Z3 cases will not fit to the Xperia Z3v phone (which is a Verizon version of Z3 phone). Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a replacement or refund.
If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us.
Do you accept personalised order?
Sure. We accept personalised orders.
Contact us and make a request for personalised order. We'll get back to you to ask some details and requirements.
Can you send my order as a gift package?
Sorry, we cannot gift-wrap your order as a gift, or include any personalised message.
I never received my confirmation e-mail after ordering/registering.
Please check your Spam box — 99% of the time, you will find it there. It's also possible that you entered the wrong email address. All email confirmation and notification are sent automatically. If you still have the problem, please contact us.
I never received any shipment confirmation of my purchase.
See the above answer.
When will I receive my order?
It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need a single business day for printing and packaging before it get ready to be shipped. Delivery typically takes 3-7 business days within the U.S. and 8-14 days worldwide. Please also note that delivery dates are not guaranteed and may require extra transit time.
My tracking code can't be tracked!
All tracking codes provided may not be immediately traceable. Please allows a few moments for tracking code to be live and traceable. Tracking codes can be tracked on USPS. If you find out that the tracking code cannot be tracked in more than 2 days, please contact us.
My package never arrived!
It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.
We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.